Capgemini Recruitment 2025: Contact Support Group Hiring for 2025 Graduates in Noida
The Capgemini Recruitment 2025 drive has opened an excellent opportunity for fresh graduates looking to begin their careers in IT support, customer service, and cloud infrastructure operations. Capgemini Exceller is now hiring 2025 graduates for the Contact Support Group (CSG) role in Noida, offering a full-time position with professional growth and hands-on experience in global service delivery. For candidates searching for terms like Capgemini off campus drive, freshers hiring 2025, or Capgemini Exceller jobs, this role provides a strong career launchpad in one of the world’s most respected technology companies.
Capgemini Recruitment 2025
Key Details And Information
Company Name: Capgemini
Job Role:Contact Support Group (CSG) – IT Enablers Support
Qualification Required: Any 3-year diploma or graduation (2025 pass-outs)
Experience:Freshers
Location :Noida
Salary (CTC): INR 3,00,000 per annum + INR 25,000 one-time incentive
Application Deadline:10 January 2026
Job Overview: Contact Support Group (CSG)
The Contact Support Group is an essential part of Capgemini’s Cloud & Infrastructure Services (CIS) division. CSG acts as the first line of defense in managing IT support incidents and service requests. This team handles a wide range of customer interactions through legacy channels such as voice calls and email, as well as digital mediums like chat, self-service portals, and AI bots.
The primary focus of the team is to offer proactive, predictive, and user-centric IT support. Selected candidates will work in 24/7 rotational shifts to support global customers across various time zones, ensuring timely issue resolution and an enhanced end-user experience.
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Career Launchpad
Key Responsibilities
Candidates selected for the CSG role will handle a wide range of operational and customer-facing responsibilities, including:
Customer Support and Technical Troubleshooting
Delivering high-quality customer service through voice calls and digital channels.
Resolving technical issues such as internet troubleshooting, password resets, session resets, or profile updates.
Providing solutions with first contact resolution, ensuring issues are resolved on the first attempt whenever possible.
Ticket Management
Categorizing and prioritizing tickets based on urgency and type of issue.
Tracking ticket status, updating customers, and ensuring timely closure.
Maintaining clear communication from greeting to resolution.
Business Intelligence and Service Delivery
Using ticket analytics and available tools to identify better practices and improve customer experience.
Business Intelligence and Service Delivery
Using ticket analytics and available tools to identify better practices and improve customer experience.
Supporting service delivery expectations by offering accurate, timely solutions.
Knowledge and Email Management
Utilizing the internal knowledge base to troubleshoot issues efficiently.
Managing email-based service requests and reducing unnecessary back-and-forth communication.
AI and Automation Support
Working with Capgemini’s intelligent AI bot, CHIP, which helps streamline customer support and problem-solving.
Ensuring effective use of automation tools to reduce manual effort and improve service quality.
Industry Support
Offering assistance to clients across telecom, financial services, healthcare, and technology sectors.
Skills Required
To succeed in this role, candidates must possess:
👉Strong communication and English-speaking skills
👉Good interpersonal skills and professionalism
👉Ability to work under pressure and manage customer expectations
👉Basic computing and troubleshooting knowledge
👉Willingness to work in a 24/7 shift environment
👉Openness to relocation and night shifts
Why Join Capgemini?
Capgemini is known for its inclusive, growth-oriented environment. This role offers:
👉A great start for freshers entering IT and customer support.
👉Hands-on exposure to global operations, digital contact channels, and AI-driven support tools.
👉Opportunity to work with a highly experienced technology and infrastructure team.
👉A structured learning environment through the Capgemini Exceller framework.
👉Diversity-focused hiring, with special encouragement for female candidates.
For students following Capgemini off campus drive 2025 updates, this opportunity stands out for its stability, skill-building environment, and global exposure.
Salary Details
The compensation package for this role includes:
INR 3,00,000 per annum as fixed CTC
A one-time incentive of INR 25,000, making the total package approximately 3.25 LPA
This salary package is competitive for a fresher-level IT support role and offers long-term growth opportunities within Capgemini’s CIS division.
Hiring Location
The job location for this position is Noida, one of India’s fastest-growing IT and corporate hubs. Candidates must be prepared to relocate and work flexible shifts aligned with global client requirements.
How to Apply
Interested candidates can apply through the official Capgemini careers portal. Only shortlisted applicants will receive further communication regarding online assessments and interviews. The selection process will be entirely virtual, and candidates must arrange their own devices, stable internet connection, and required environment for the assessment.
Capgemini Apply Link : Click here
About Capgemini
Capgemini is a global leader in consulting, technology services, digital transformation, and engineering. With operations in more than 50 countries, the organization is known for its innovative solutions, strong client partnerships, and employee-centric work culture. Capgemini Exceller focuses on nurturing young talent by offering structured learning pathways, hands-on exposure, and dynamic project environments. For engineering and non-engineering graduates alike, Capgemini remains one of the most sought-after employers conducting major off campus hiring drives every year.
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